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FAQ

  • What are your shipping options?
    We aim to process and dispatch orders within 48 hours. UK orders shall be sent via Royal Mail 2nd Class delivery. We also ship outside the UK. Please select the option most suitable for you. If you cannot see a shipping rate listed for your country please contact us at hello@club71.co.uk and we will arrange the most reliable and cost effective shipping option. If you live in the EU please be aware that VAT may now be charged on your order in your country. The EU’s Import One Stop Shop (IOSS) is a new VAT registration scheme to manage the sale of goods from Great Britain to the EU. Under this arrangement taxes can be collected at checkout in the UK so you don't have to pay them at the time of delivery. While this works effectively with marketplace transactions (eBay, Etsy etc.), like many UK exporting businesses we have not yet found a workable or cost-effective VAT collection system that integrates with our own e-commerce platform. Until we do, orders will be supplied under the existing Delivery Duties Unpaid (DDU) scheme, meaning that you may be charged VAT at point of delivery. We do all we can to minimise any delivery costs charged to you, but cannot be held liable should there be any charges imposed outside of the UK. We are truly sorry about this current situation and apologise for any inconvenience. Please note, due to the current crisis in Ukraine, we have suspended delivery services to Russia, Belarus, and Ukraine. Please check back here for any updates.
  • When can I expect my magazine to arrive?
    You can expect the following arrival times: UK: Two to five working days after posting
 Europe: Five to seven working days after posting US & Canada: Five to seven working days after posting Rest of the world: Seven to 10 working days after posting In order to keep our prices down we don’t track the items we send out, and if a delivery is delayed, we ask customers to wait for the following period before contacting our support team to request a replacement delivery: UK: Ten working days after posting Europe: Twenty working days after posting
 US & Canada: Twenty working days after posting Rest of world: Twenty-five working days after posting
  • I haven’t received my magazine. What can I do?
    Oh no! We work hard to ensure your magazine is sent out swiftly and securely. If you have not received your delivery in the timescales as above, please email hello@club71.co.uk
  • Are all Club71 articles available on club71.com?
    No. The magazine has exclusive feature-length content. Ensure you don’t miss out by ordering here
  • What is your return policy?
    We regret that we can only accept refunds in the event that your item has arrived incorrect, faulty or defective. If so, please contact us at hello@club71.co.uk within 14 days and we shall offer you a replacement or a full refund, subject to investigation.
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